Shipping & Return Policy

Effective Date: October 23, 2026

This Shipping & Return Policy applies to all orders placed through https://www.petpetpick.com, operated by HONG KONG PERENNIS LIMITED.

Shipping Policy

1. Processing Time

Orders are typically processed within 1 to 3 business days after payment confirmation. Processing time may be longer during peak seasons or promotional periods.

2. Shipping Methods and Timeframes

We offer standard international shipping to most countries. Estimated delivery timeframes are:

United States, Canada, Australia, and Europe: 7 to 15 business days.
Other international destinations: 10 to 20 business days.

Delivery times are estimates only and may vary due to customs clearance, local postal delays, weather conditions, or other factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on destination, shipping method, and order weight. Free shipping may be available for orders over a specified amount as advertised on the Site.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 3 to 5 business days for tracking information to update after receipt.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer. We are not responsible for delays caused by customs clearance.

6. Lost or Delayed Packages

If your package has not arrived within 30 business days of shipment, please contact us at hkperennis@outlook.com with your order number. We will investigate with the shipping carrier and work toward a resolution.

Return Policy

7. Returns for Change of Mind

Due to the nature of our products and international shipping costs, we do not accept returns for change of mind, personal preference, or incorrect sizing unless otherwise stated on the product page.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may offer a replacement, store credit, or refund at our discretion.

To start a return claim, please email hkperennis@outlook.com with:

Your order number.
A clear description of the problem.
Photos or videos showing the damage, defect, or incorrect item.
Photos of the packaging if the damage appears to be caused during shipping.

9. Return Process

Once we review your claim and approve the return, we will provide return instructions. Do not return items without first receiving authorization from us. Unauthorized returns may not be accepted or refunded.

10. Refunds

Approved refunds will be issued to the original payment method. Please allow 5 to 10 business days for the refund to appear in your account after it is processed. Refund processing times may vary depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

11. Items Not Eligible for Return

The following items are generally not eligible for return unless damaged or defective upon arrival:

Items used, washed, or worn after delivery.
Items without original packaging or tags.
Products damaged due to misuse, neglect, or improper care.
Final sale or clearance items.

12. Order Cancellations

You may request an order cancellation within 24 hours of placing your order, provided the order has not yet been shipped. Once an order has been shipped, it cannot be cancelled and must follow the return policy above.

Contact Information

For any questions about shipping or returns, please contact us:

HONG KONG PERENNIS LIMITED
Address: RM 33, 18/F METRO CTR 2, 21 LAM HING ST, KLN BAY, HONG KONG
Phone: +852 69447843
Email: hkperennis@outlook.com

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